Target Audience
- Contractors registered on the Muqawil platform
- Beneficiaries registered via Unified National Single Sign-On (Nafath)
- Mediators registered on the Muqawil platform
About the Service :
An electronic service provided through the Muqawil platform that allows parties involved in construction disputes to submit a request for an amicable settlement under the supervision of a specialized mediator, aiming to reach a consensual solution that preserves the rights of all parties and contributes to resolving the dispute before resorting to judicial authorities.
Service Execution Time
Instant
Service Language
- Arabic
- English
Service Fees
Free of charge
Service Delivery Channels
Muqawil Platform
User Guide
User Instruction Guide. To download the file, Click here
Service Goals
Service Goals
- Accelerating dispute resolution procedures to save time and effort.
- Reducing litigation costs by promoting amicable settlements.
- Empowering parties to negotiate fair and sustainable settlements.
- Enhancing the efficiency of handling construction disputes, contributing to preserving rights and minimizing conflicts.
- Supporting the sustainability of contractual relationships between construction parties by encouraging amicable solutions and reducing disputes.
Service Conditions
-
1
A construction contract must exist between the disputing parties.
-
2
Submitting a report issued by an engineering office.
-
3
If submitting via an agent, a valid legal power of attorney authorizing the agent to represent one of the disputing parties must be attached.
Required Documents
-
1
Attach a construction contract between the disputing parties
-
2
Attach an engineering office report.
-
3
Attach a valid legal power of attorney if the applicant or one of the disputing parties is represented by an agent.
Usage Steps
-
1
Log in to the Wefaq platform according to user role:
- Contractor: Log in using the establishment account on the Muqawil platform.
- Project Owner: Log in using the Unified National Single Sign-On (Nafath) on the Muqawil platform.
-
2
Select the "Wefaq for Dispute Resolution" service from the services list.
-
3
Click on the "Submit Reconciliation Request" button.
-
4
Fill out the reconciliation request data and enter all mandatory fields.
-
5
Attach the required documents and submit the request.
-
6
Request review by the Dispute Resolution Department.
-
7
Notify the applicant of the review outcome:
- In case of rejection, the reasons for rejection can be viewed on the Muqawil platform.
- In case of approval, amicable settlement procedures will be completed.
-
8
After request approval, it is referred to the mediator to review dispute details and complete amicable settlement procedures.
-
9
The mediator sets the date for the reconciliation session, and all parties are notified via SMS and email.
-
10
Hold the reconciliation session between the disputing parties managed by the mediator.
-
11
Close the request according to the reconciliation session outcome:
- If a settlement is reached, a reconciliation report and minutes are drafted and approved by both parties.
- If no agreement is reached, an unsuccessful reconciliation report is issued and approved by both parties.
Frequently Asked Questions
Frequently Asked Questions
What is the Wefaq Amicable Settlement Service?
It is an electronic service that allows parties involved in construction disputes to submit a request for an amicable settlement under the supervision of a specialized mediator, aiming to reach an agreement before resorting to the judiciary.
Who can benefit from the service?
The service can be utilized by contractors and project owners (individuals or entities) who have a dispute related to a construction contract.
Is the Wefaq Amicable Settlement Service free of charge?
The Wefaq Amicable Settlement Service is currently offered free of charge.
What types of contracts can a reconciliation request be submitted for?
A reconciliation request can be submitted for disputes arising from:
- Standard electronic contracts executed through the Muqawil platform.
- Other construction contracts, provided that the dispute is related to construction works and the contract along with supporting documents are attached upon submitting the request.
How is the date of the reconciliation session determined?
The mediator determines the session date after reviewing the request, and all parties are notified of the schedule.